Customer Relationship Management
With Customer Database tools, you'll be able to answer questions, such as:
- Which customers shop with us the most and what do they buy?
- Which customers are the most profitable and which are a cost to your business?
- Which customers are reducing their purchases with you and what can be done to reactivate them?
- Which customers purchase at full retail and which are sale only customers?
- How can you measure the success of your loyalty program?
- Who has purchased from you in the past but not in the last year?
The Customer Database module tracks:
- Demographic information
- Name
- Address
- Postal Code
- Customer Type
- Notes
- Age
- Preferences
- Purchase History
- What and when did they purchase?
- Which customers purchase at full price and only at sales?
- Who are my most profitable customers?
- Account Information for Accounts Receivable
- Terms
- Credit Limits
- Account Balances
- Status
- Pricing Information for each Customer Group
- User Definable
- Unlimited Discount Levels
REPORTS:
- Customer Analysis
- Customer Purchase History
- Top X Customer Report
- Customer Phone List
- Customer Exports
Other features of the Customer System:
- All customer information can be exported to other applications such as Mail Merge, Labeling, Excel, etc.
- Customers can be analyzed by product categories and brand
- Customer loyalty programs can be managed and monitored
Finally, Vogue has a complete Accounts Receivable module. Print Statements, Aged Receivables Listing, Finance Charges, and Account Management Tools.