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Multi-Channel retailing is the merging of retail operations to facilitate the transactions of a customer via many connected channels.

The days of retailers interacting with customers only via their physical store are over.

These channels include:

  • Physical retail stores
  • Websites
  • Mobile
  • Telephone Sales
  • Email
  • Social Media
  • Sidewalk Sales
  • Tradeshows

The transactions include:

  • Browsing
  • Buying
  • Returning
  • Pre-sales Service
  • Post-sales Service

You want to make things as easy as possible for your customers, so they'll continue to do business with you.

Unfortunately, running a multi-channel business can be very difficult.  Dimensional has integrated many of these different channels, so the retailer can concentrate on the important stuff: sales and customer service.