Multi-Channel

Multi-Channel retailing is the merging of retail operations to facilitate the transactions of a customer via many connected channels.

The days of retailers interacting with customers only via their physical store are over.

These channels include:

• Physical retail stores
• Websites
• Mobile
• Telephone Sales
• Email
• Social Media
• Sidewalk Sales
• Tradeshows

The transactions include:

• Browsing
• Buying
• Returning
• Pre-sales Service
• Post-sales Service

You want to make things as easy as possible for your customers, so they'll continue to do business with you.

Unfortunately, running a multi-channel business can be very difficult.  Dimensional has integrated many of these different channels, so the retailer can concentrate on the important stuff: sales and customer service.